Here are some common queries which Aeroflot customers may ask the customer support team. If you happen to call the customer support team, don’t forget to rate the Aeroflot Customer care support team below.
What is the criteria for carrying Hand Luggage carriage in Aeroflot flight?
Aeroflot has set up certain dimensions to carry hand luggage which are mentioned below:
- For Business class passengers: The person can only carry one hand luggage with him/her.The luggage must not weigh more than 15 kgs. The dimensions of the baggage should not exceed 115 cms.
- For Comfort and Economy class passengers: The person is allowed to carry only one piece of luggage. The weight of the luggage should not be more than 10 kgs. And the dimensions of the luggage should not exceed 115 cms.
How can I change my Aeroflot flight details?
If you have booked an e-ticket and want to change the flight details, you can contact Aeroflot customer support team by calling on The customer support team will also inform you about any penalties or extra charges involved while making any changes.
How to contact Aeroflot customer services?
If you are facing any issues regarding your flight or luggage, you can contact the Aeroflot customer services by the following ways mentioned below:
- For Information & Reservations: Email at: firstname.lastname@example.org
- For Passenger Claims: Email at email@example.com
- Toll Free helpline number: