Eon was founded in Germany in 2000 through the merger of two companies VIAG and VEBA. Eon is one of the leading electricity and gas providers in the United Kingdom. Eon supplies over 4 million homes and businesses throughout the UK. Its services include central heating, electricity, and gas. It has over 20 million customers spread over 25 different countries. For more details you can contact at customer service number listed by on this website.
You must be at least 18 years of age and bill payer’s permission to make a call at Eon contact number. Call charges will be 7p per minute plus you have to pay your phone companies access charge. It is advised that you have to confirm your charges before making a call at Eon contact number. Eon has dedicated customer care advisors which will help you in various ranges of topics including electricity and gas.
Need to call at Eon contact number?
There can be many reasons to call at Eon contact number. Some are the following:-
- To report a gas leak, faulty boiler, and loss in electricity supply.
- Moving home.
- To get a quote.
- To make complaints and comments.
- To get a smart meter.
- To get help in an emergency.
- Enquiry about your bill.
- How can I switch to EON?
- And many more.
Eon is a provider in energy solutions for both the home and the business. Its home and business products include the following:-
- Fixed tariffs.
- Business gas and electricity plans.
- Eon Energy Fixed tariffs
- Warm home discount.
- Flexible products for both small and large energy users and many more.
You can further speak to the Eon customer care team if you have any complaints or queries about your current energy supply or to get a quote on what they are offering you.
Eon Customer Service Free Phone Number
Customers can also visit at Eon website to get the information immediately. There is large amount of information listed on the website and customers can access and find the answers of their questions by visiting the frequently asked questions (FAQs) section on the website.
When you call at Eon phone number, you will have to listen to an automated menu and select an option which is the most appropriate according to your query. Then, Eon customer care advisor will collect information on what customers are calling about. This will take some time so most of the often it is advised to avoid dialing Eon contact number and visit their website to get resolved your issues.
What to do if I have received the bill higher than expected?
If we’ve under-estimated your bills in the past, your current bill will be higher. This is because we’re now charging you for energy you used in previous months that was not previously charged for.
Examples of things that may cause a higher than expected bill:
- The time of year, as you may use more during the winter months
- If there’s been a price change since your last bill
- If you’ve changed anything in your home, for example new appliances
- If there’s been an increase in the number of people in your home
- If you’ve been doing home improvements the appliances used may increase your usage
- If you have more than one reading on your meter they could be mixed up
How do I know if I have a metric or an imperial gas meter?
You’ll be able to tell which type of meter you have by checking the number of digits that make up your meter reading.
Imperial meters will have four digit readings, not counting any numbers in red or after the decimal point and are measured in cubic feet or ‘hcf’.
Metric meters will have five or six digit readings, again, not including any numbers in red or after the decimal point and are measured in cubic meters or ‘m3’.
What is Economy 7?
This is an electricity tariff that has different unit prices based on the time of day.
Econoy 7 offers seven hours of cheap rate units during the night period. Daytime units are charged at a higher rate than E.ON EnergyPlan, our standard product.
- In order to benefit from being on an E7 tariff you would need to use more than 34%* of your electricity during your cheap rate hours.
- If you use less than 34%, you’d probably be better off on our single rate tariff. You can get a quote online now – use our quote tool on our Home page, but don’t tick the E7 box.
- The times for the cheap rate period can vary from household to household as they depend on the type of meter and teleswitch you have fitted, and the area where you live.
- If you already have an E7 meter and are unsure of your E7 times please call us on 0345 052 0000, Mon-Fri 8am to 8pm or Sat 8am to 6pm.
- If you do not have an E7 meter and you would like to change to this tariff you will need a new meter fitting at your own cost. If you’re interested in switching to Economy 7 and you’re an existing E.ON customer, please contact us on 0345 301 5793, Mon-Fri 8am to 8pm or Sat 8am to 4pm.
- If you’re not with E.ON then please contact your current supplier.
*Based on our E.ON EnergyPlan prices and Ofgem’s average consumption for E7 customers of 5,000kWh
What to do if my new meter details are not showing on my E.ON bill?
If you had a meter change in the last four weeks, there might be possibility that the details are not updated on your account. However you can see the new meter details on your next bill.
What to do if I’ve forgotten my E.ON account password?
If you have forgotten your E.ON account password, follow the steps mentioned below:
How to pay my E.ON bill?
You can pay your E.ON bills in the following ways:
- Log in to your E.ON account and pay the bill online. Click on the link: log in.
- Pay the bill via Direct Debit.
- Use your credit/debit card to pay the bill.
- You can also make the payment via cheque.
When should I let you know I’m moving home?
We recommend you let us know at least 2 days before you move out of your old home or, if you’re new to E.ON and are moving into a home we supply, no later than 2 days after you move in to your new home. You can do this using our moving home form. or alternatively you can get in touch by email or by phone.
Please have the following information about your account (which needs to be in your name) available when you contact us:
- your account number if you know it
- the address you’re leaving
- your forwarding address
- the date you’re moving
- your final meter readings (if you’d like us to read your meter we’ll need at least 10 working days notice). If you don’t give us a read, we’ll estimate your use or use readings from the next person who moves in.
- contact details for the Landlord/Letting Agent at your new/old address if you rent
- the name of the new occupier at your old address if you know it
If you’ve got a prepayment meter, you can fill out our prepayment moving home form.
When will my new Direct Debit payment amount be taken from my bank account?
We’ll send you confirmation of the changed payment amount in writing. If you’ve let us know before that it’s okay to email you about changes to your payment, you’ll get an email confirmation from us instead of a letter. The date your new Direct Debit payment amount starts will be on this confirmation.
I can’t log in to the E.ON App?
If you’ve got an online account and you can’t log in to it on your phone, it may be because your password doesn’t include a number. We’re asking everyone who’s got an online account to make sure there’s a number in their password, to make it more secure.
You can change your password by going to the ‘Your Account’ section and choosing ‘Change Your Details’. Once you’ve done this, you should be able to log in to the app. If your password already has a number and you can’t log in, you may be using the wrong login details.
If you no longer have access to your registered email address, please use our help me login process to reset your login details.
If you can’t remember your password, please visit our forgotten password page.
What is the eligibility criteria for warm home discount?
If you are getting some income based benefits and any of your family member is vulnerable, then you might be eligible for this discount. To apply for this discount, you have to fill up the online application form. You can visit the Department for Energy and Climate change website to know more about the “warm home” discount.
My payments aren’t showing on my bill, what should I do?
Depending on how you pay, it can take a few days for us to get your payment.
If you made a payment 2-3 days before your bill date, it’s likely we didn’t have it in time to show on your bill.
If you feel there are payments missing from your account please leave it a couple of days and then log in to your online account. From there you’ll be able to look at all payments we’ve received in the ‘account history’ section.
If you don’t manage your account online and would like to you can register by clicking here
If you still feel that there are payments missing please contact us. To be able to find your payment quickly, we’ll need to know:
- The payment date
- Where you paid
- If you paid by cheque or online transfer
- Your sort code and account number
Please have these ready when you call E.ON customer service.
What to do if my electricity key or gas card is not working?
Check for any dust or dirt on your E.ON gas card and use the card again. If your card or electricity key is not working, get in touch with the E.ON customer service team. You can contact the team on Facebook, or twitter @EONhelp. You can also call the advisor at E.ON U.K phone number:0345 303 3040.
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