How to Contact Aldi Customer Service?
How to track my order?
Login to your account and you can track your order in the “Order History section”.
What to do if I receive a damaged parcel?
You can return the damaged goods to the company. All the parcels arrive with an Aldi dispatch note, you can complete the returns form and take the parcel to a CollectPlus collection point or Royal Mail post office.
What to do if I miss my delivery?
The courier company may attempt to deliver the item again and will contact you via email with further details.
How to select CollectPlus as a delivery option?
You can choose CollectPlus as a delivery option on the Delivery Options page, before you get to the Payments page of checkout.
What are the charges of CollectPlus service?
The CollectPlus service charges are £3 per order irrespective of number of items as it is one-off charge per order.
Why CollectPlus service is not available for my current order?
This could be because the item you want to purchase is either too large or too heavy for this delivery method.
What to do if I lose my collection code for CollectPlus?
You can contact Aldi helpline number: 0800 042 0800 to arrange a new collection code if you have lost the collection code sent from CollectPlus.
Can someone else collect my order on my behalf?
Yes, someone else can collect your parcel on your behalf provided they must have your proof of ID and your collection code.
What to do if my parcel isn’t available at the CollectPlus collection point?
In this case you can contact the Aldi customer team.
Is it possible to return my item with no receipt or labels?
Yes, you can return your item provided you must have some proof of purchase.
Where can I find my credit card security number?
The credit card security number is located at the back of MasterCard/Visa credit and debit cards. It is a 3 digit number located at the right of the signature strip.
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Does the company accept payment by BACS?
No, the company does not accept BACS payments at the moment.
What are the delivery charges of Aldi?
The charges are according to the options you use:
Options and charges are:
Standard Delivery – £3.00
Next Day Delivery – £4.00
Named Day Delivery – £4.00
CollectPlus – £3.00
Is it possible to get a same day delivery?
No, Aldi doesn’t offer same-day delivery. However if you place your order before 6pm (Monday-Thursday), you will get the delivery on the next working day.
How long will it take for my order to arrive at my chosen CollectPlus collection point?
You will receive a confirmation from CollectPlus via email and/or SMS once your parcel is available for collection. Your item will normally arrive at the collection point within 3-5 working days.
Can I track my CollectPlus order?
Yes, you can track your CollectPlus order. You will also get the sms updates form CollectPlus.
How can I return my item collected from a CollectPlus collection point?
You can contact Customer Services team to arrange your return.
How long will it take for a refund to show on my account?
It will take 10-14 working days for the refund to show in your account.
What is the Aldi’s returns and refunds policy?
Following are Aldi returns and refunds policy:
- 60 Day Policy: You can return a faulty product within 60 days of purchase, as long as you have proof of purchase.
- 12 Month Policy: If you have a faulty product bought within the past 12 months, you can contact the company with proof of purchase.
- Change of Mind: If you have changed your mind, you have to send the product and its package back within 60 days in its original, unspoilt and resalable condition, along with your returns form.
- Multi-Part Sets: To obtain a full refund all parts of a multi-part set or bundle must be returned.
Where can I find an item’s product code?
It’s a 15 digit numeric code displayed on the right-hand side of the screen above the product name.
How can I remove an item from my basket?
To remove an item from your basket follow the steps mentioned below:
- Click the “Basket” icon in the top right-hand corner of the screen
- Click the “Remove” button next to the item that you wish to remove.
Where can I check my order history?
Click on the “Account’ link at the top of the screen to check your order history.