O2 Customer Contact Phone Number

O2 Customer Contact Phone Number
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0844 385 1711

Calls cost £0.7 per minute plus your providers access charge. You must be at least 18 years of age and be the bill payer or have the bill payers permission to use this service. We are not affiliated with this or any other company listed on this website

 

Topic-by-topic, some of the most frequently asked questions about O2 in brief, easy-to-digest portions are:

O2 Abroad App
O2 Abroad Sim
O2 Abroad Internet Bolt On
O2 Refresh Cancel Contract
O2 Mobile Broadband |3g / 4g Dongles & Mobile Wifi
O2 Broadband Problems
O2 Coverage And Network Speeds
O2 Network And Signal Problems
O2 Arena Faq
O2 Priority Faq
O2 Wallet Faq
O2 Up In The Air
Help With Your O2 Bill And Payment
My O2 Accounts
My O2 App
O2 Upgrades
What Is The phone number to contact O2 Customer Services?
Help With Signing In O2 account


O2 help support Looking For O2 Customer Service Number?

The O2 customer service number that we provide on this website is a direct dial number that connects the caller straight through to a member of the O2 customer service team.

 O2 Customer Service Number - 08443851711

O2 are competing with a handful of other mobile phone service providers but with their parent company operating on a multinational scale, they have the backing of a company who can offer customers something that perhaps the others can’t. Mobile phones have become a must in this day and age – not just a necessity to remain in constant contact with friends and family but also a fashion item and a luxury item that permits a greater level of information sharing, on a grander scale.

The O2 customer services team are available to be called whenever it is most convenient for the customer. Whether you are calling in the middle of the average working day in order to establish what sort of phone you are going to upgrade to, or whether you need to call at 3am because you’ve returned home from a night out to discover that you no longer have you mobile phone and need to report it to O2, you can call the o2 number provided here: 

This number allows you to contact O2 and speak with them about anything regarding either your current account or prospective account. The O2 customer service team are willing to offer help and support with any problem you might find yourself facing, but there are alternative forms of communication that may be more conducive to your hectic life than spending time on the phone.


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How to access My O2 app?

For that you would require a Tablet or any Smartphone with either iOS 4.3 or later or android version 2.1 or later:

  • For Android version, the My O2 App can be downloaded from the Google Play Store for free.
  • For all iPhone users, the My O2 App can be downloaded from the App Store for free.
  • And for all windows users, the My O2 App can be downloaded from the Windows App Store for free.

After installing the My O2 app, now you will require your My O2 password and username. And for that you have to sign up for My O2.

Reminder:

  • Now the first time you sign up for the My O2 app, you’d be prompted to set up a PIN which you can easily memorize so that you can sign in easy and quick next time.
  • The My O2 App cannot be availed currently by any of the O2 corporate and business clients.

And when you’re facing trouble while using the My O2 app on your android device, then you’re required to clear-up the app’s cache.

  • Just Go to the
  • Then touch the Application manager (or Apps option).
  • Select My O2 app.
  • Touch Force stop option and then Clear cache
  • Then try the My O2 app again and if still it’s not working, then repeat the above steps all over again and touch the Clear Data option.

Reminder: When you’re using the My O2 app abroad while travelling, the data roaming charges would be applicable.

 O2 Customer Service Number - 08443851711

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My O2:

Now with the help of My O2 you’ll be able to handle your O2 account, online. And in case, if you’re a Pay Monthly client then you’d be registered automatically and if you opt for the Pay & Go service you’re required to get registered.

For registration purpose, you require the following:

  • Your Cell number (we’ll send you the signup code).
  • Your email ID or address.
  • And a safe as well as secure password.

And once you get registered, you’d be availed the following services:

  • You can check your O2 bills as well as tariffs.
  • You can even check and alter your Bolt Ons or tariffs.
  • Make online payments.
  • Send texts for free.
  • Proper mobile contacts back up.
  • Proper alerts configuration.
  • Claim all your O2 incentives and rewards.

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My O2 Security:

And if you get suspicious that your password might have been compromised, you can make the necessary changes by:

  • First choose the My O2 menu at the page top.
  • Then go to Other Services and select the Update personal details option.
  • Click the right hand menu and then choose Change my username > then password > then security question.
  • Make the necessary changes.

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What to do if the O2  Bill is way more than your expectation?

At O2, we always try to refine the billing process as better as possible though it may happen sometimes that your monthly bill could be higher than what you could have been expecting.

Exceeding the monthly allowance limit of your data, texts and minutes is one of the primary reasons why your monthly bill is so unexpectedly high. And whenever it happens, your excess usage charges would be at a standard rate. Other extra charges would include the following:

  • For sending texts, making calls as well as using data while travelling abroad.
  • Texting messages to services with premium rates.
  • Usage of phone to buy something like purchasing Wi-Fi while travelling via trains.
  • When you make calls to 0845, 0800 or other premium rate numbers.
  • Or when you call any directory enquiry service.

And you can also view the entire additional charges list just by logging on to your My O2 account. And if you’re planning to travel abroad as well as use your phone while travelling, you can even avail an international Bolt On service in order to keep your bill low.

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What if your first O2  bill is high?

Now your first bill might be higher than any of your regular payments as we do charge a month in advance for the line rental. Therefore, you would be charged for your first as well as your second month’s tariff, for your first bill.

Afterwards, you’ll be charged normally.

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What if your final O2 bill is high?

Now just like the higher first bill, your final bill (also called the termination bill) might be higher than the previous ones. This may be because the final bill usually includes the following:

  • The final line rental charges.
  • Any of the outstanding data or calls or text costs.
  • Any of the early termination or cancellation charges.

Now this would be the last bill from our side and would cover all the charges right up till your last day as a precious O2 client. And if you have any query regarding these charges, just contact us anytime.

 O2 Customer Service Number - 08443851711


O2 Contact Number / O2 Customer Services

Visit o2.co.uk and read all about all the products, services and special offers that they have on offer to their new and existing customers or to look up contact information for help and support through alternative formats to the telephone. The O2 Customer Service Contact Number is one option for speaking with the customer services team but you can also enter into an email conversation, instant messaging or just read all the generic answers to questions asked by customers most frequently.


O2 help support

How to pay your final O2  bill?

Now if your Direct Debit option is still active, then we will deduct the charges from your bank account as usual. And in case if the Direct Debit option is cancelled, you can make your final payment via following ways:

  • Just sign in to your My O2 account and then click the Pay Your Bill option under the My Bill Summary section.
  • Or just dial 2729 to contact us from your handset or just dial o2 customer service contact number from any landline.

After you upgrade to O2:

Your new handset:

Your new handset would be delivered to you by us, just within a day or two working days. And in case if you have any tracking reference, then you can even track your delivery online.

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After switching over to your new handset:

  • Just ensure to move each of your back up as well as all the contacts onto your SIM and if the new handset accepts a micro SIM, then you can even swap your current SIM there.
  • And in case if you’re switching from any iPhone to Blackberry handset or vice versa, then you might lose your email service temporarily till we set up the new device for you and this might take less than a full day.
  • And call Ticketmaster on 0844 844 0202, in case if you wish to access a mobile ticket on your new handset. They will ensure that your previous ticket is cancelled and your new handset is updated with your new mobile ticket.

Your tariff after you upgrade:

After you upgrade, you give consent to move onto the new tariff plans. And you won’t be transferred back to your previous tariff plan, in case if it’s not available any longer.

And in case if you have joined O2 Refresh in exchange of your old contract, you are not allowed to turn back to your old tariff plan. And you are not entitled to get any sort of refund against your old contract fee if you opt to cancel it altogether.

And you can opt to upgrade the tariff any time you wish as well as you can even turn back to the originally upgraded tariff. Though, you won’t be availed a reduced tariff till the next upgrade.

Your allowance after you upgrade:

And after the changes in your tariff, now begin your fresh allowance. In the very first month, we will sort out the number of minutes you can utilize from your new as well as your old tariff plan. And you can even keep a regular check on exact number of minutes which you have actually left by just texting a blank SMS at 21202. It might take a full day (24 hrs) to get updated after the changes in your tariff.

Your bill after you upgrade:

And when you receive your next bill after you upgrade, you would be credited for your old tariff line rental (since the day it was changed), as you had already paid for it as a monthly advance.

And you can even view your new tariff charge (since the day it was changed), as well as a monthly advance charge. And afterwards, the charges would be normal from the following month.

All charges including your new handset as well as its accessories or any sort of cash credit which forms a part of your upgrade would also be included in your bill.

And in case if you buy out your contract to get an early upgrade, then you will view the buy-out charges and even the amount being credited which you have paid when you opted for the upgrade.

Early upgrades benefits:

Now you can even use the benefit of your one month early upgrade in order to go for any tariff upgrade.

And in case if you have opted for a 12 month or 18 month tariff upgrade, along with the early upgrades benefit of 3 or 6 months, then you should either choose the same tariff or the tariff with a higher price.

The early upgrade benefit doesn’t include any extra Bolt Ons or data and is usually based on the cost of your tariff which includes charges for your texts and minutes only.

Your old handset:

Now you can even turn your old handset into cash with our O2 Recycle.

And in case if you wish to retain your old phone or give it to your friend, even than you still can avail all your benefits provided by O2. Only thing you have to do is choose one of the SIMs of our Pay & Go service.

 O2 Customer Service Number - 08443851711

O2 help support

After you opt for the O2 Refresh upgrade:

The Device Plan Credit Agreement:

We will mail you a link where you can see, accept as well as get the print of your Device Plan Credit Agreement. And you will also receive the Pay Monthly standard terms as well as a welcome letter via post.

And you can even view your Device Plan Credit Agreement any time via My O2 or you can contact us anytime to enquire for a copy.

Your new handset:

Your new handset would be delivered to you by us, just within a day or two working days. And in case if you have any tracking reference, then you can even track your delivery online.

After switching over to your new handset:

  • Just ensure to move all each of your back up as well as all the contacts onto your SIM and if the new handset accepts a micro SIM, then you can even swap your current SIM there.
  • And in case if you’re switching from any iPhone to Blackberry handset or vice versa, then you might lose your email service temporarily till we set up the new device for you and this might take less than a full day.
  • And call Ticketmaster on 0844 844 0202, in case if you wish to access a mobile ticket on your new handset. They will ensure that your previous ticket is cancelled and your new handset is updated with your new mobile ticket.

  O2 Customer Service Number - 08443851711

When customers call the O2 phone number listed on the website they will be connected straight through to the customer services department. We price the phone call on a minutely basis so when the call is placed to O2 from a BT landline, the bill payer will be charged 5p per minute. The bill payer must give their permission the minimum aged 18 year old caller and be aware that if said caller uses a landline with a different service provider or a mobile phone to place the call to the O2 phone number then there may be extra charges that we cannot detail here.


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